Treat a person who is blind the same as you would anyone else.
They do the same things as you do, but may use different techniques.
Speak in a normal tone of voice. Blindness doesn’t equal hearing loss.
Talk directly to a person who is blind, not to their companion. Loss of sight is not loss of intellect.
entering a room, identify yourself; when exiting, be sure to mention
that you are leaving. Address the person by name so they will know you
are speaking to them.
If you leave a person who is blind alone
in an unfamiliar area, make sure it is near something they can touch—a
wall, table, rail, etc.
Being left out in empty space can be very uncomfortable.
sure to give useful directions. Phrases such as “across the street” and
“left at the next corner” are more helpful than vague descriptions like
Don’t worry about using common, everyday words and phrases like “look,” “see,” or “watching TV” around a person who is blind.
If a person looks as though they may need assistance, ask.
or steering a person who is blind is awkward and confusing — it’s
really not helpful. Avoid grabbing their arm, and please don’t touch or
steer a guide dog’s harness.
Ask, “Would you like me to guide
you?” Offering your elbow is an effective and dignified way to lead
someone who is blind. Do not be afraid to identify yourself as an
inexperienced human guide and ask for tips on how to improve.
Be considerate. If you notice a spot or stain on a person’s clothing, tell them privately (just as you would like to be told).
a restaurant, give clear directions to available seats. Your offer to
read the menu aloud may be appreciated, but you shouldn’t assume the
person would not want to order their own food.
When the food
arrives, ask if the person would like to know what is on their plate.
You can describe the location of food items by using clock positions:
“Your coffee is at 3 o’clock”; “The sugar is at 1 o’clock."
doors all the way open or all the way closed — half-open doors or
cupboards are dangerous. Don’t rearrange furniture or personal
belongings without letting the person know.
Be sensitive when questioning someone about their blindness. This is personal information and boundaries should be respected.
As tempting as it may be to pet a guide dog, remember that this
dog is responsible for leading someone who cannot see. The dog should
never be distracted from that duty.
A person’s safety may depend
on their dog’s alertness and concentration. It is okay to ask someone
if you may pet their guide. Many people enjoy introducing their dogs
when they have the time. The dog’s primary responsibility is to its
blind partner and it is important that the dog not become solicitous.
guide dog should never be offered food or other distracting treats.
Food rewards are used as a motivational and training tool by GDB both in
our dog training and by our alumni with their working guide dogs, but
those rewards are only given to the dogs by their handlers.
guide dogs cannot read traffic signals, they are responsible for
helping their handlers safely cross a street. Calling out to a guide dog
or intentionally obstructing its path can be dangerous for the team as
it could break the dog’s concentration on its work. Listening for
traffic flow has become harder for guide dog handlers due to quieter car
engines and the increasing number of cars on the road. Please don’t
honk your horn or call out from your car to signal when it is safe to
cross, which can be distracting and confusing. Be especially careful of
pedestrians in crosswalks when turning right on red.
It’s not all work and no play for a guide dog. When they are
not in harness, they are treated in much the same way as pets. However,
for their safety they are only allowed to play with specific toys.
Please don’t offer them toys without first asking their handler’s
In some situations, working with a guide dog may not be
appropriate. Instead, the handler may prefer to take your arm just above
the elbow and allow their dog to heel. Others will prefer to have their
dog follow you. In this case, be sure to talk to the handler and not
the dog when giving directions for turns.
You may encounter a
guide dog wearing a head collar, which is a humane training tool that
helps a dog become calm and focused when distracted. The head collar is
not a muzzle and is designed to permit the dog to fully open its mouth
and can even be worn when the dog is eating, drinking, or playing.
Access laws in the U.S. and Canada, including the Americans
with Disabilities Act, permit guide dogs to accompany their handlers
anywhere the general public is allowed, including taxis and buses,
restaurants, theaters, stores, schools, hotels, apartment and office
buildings. Guide dogs are trained to stand, sit, or lie quietly in
public places when not leading.
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