Veterinary Reimbursement Instructions

For more information regarding veterinary care for puppies, and getting care pre-approved for reimbursement, please review Guide Dog Puppy Veterinary Care. 

Note: If your local veterinary professional prefers to invoice GDB directly (i.e., you have not prepaid the invoice), please ask them to follow the same basic instructions below. For local clinics, the reimbursement form is not required if the invoice includes the puppy's name and GDB ID#. If they have never requested reimbursement from GDB in the past, including a W-9 Form will ensure prompt payment.

Use the following guidelines and instructions for submitting veterinary invoices for reimbursement.

Email reimbursement requests to [email protected] with:

• One reimbursement form and all itemized invoices, preferably merged into one PDF per puppy.
  • Paperwork should be sent as a PDF attachment, not as a photo or link in the body of the email.
  • All invoices must include an itemized list of everything completed during the visit(s), including vaccines given in clinics or at locations other than a veterinary office.
  • If you received an authorization number from GDB’s Veterinary Financial Assistance (VFA) team, include it on the reimbursement form.
  • If the puppy raiser has already paid, it should be clearly indicated on the invoice; with an invoice showing no balance due, a payment receipt, or by making a written note that the invoice has been paid.
• If submitting invoices for more than one puppy, use a separate reimbursement form for each puppy.
• If any explanation or notes are needed regarding the invoice, include them in the email submitted for reimbursement.

OR mail physical copies of your completed reimbursement form and itemized invoices to:

Guide Dogs for the Blind
Attn: Accounting Department
P.O. Box 151200
San Rafael, California 94915-1200

If not requesting reimbursement, mark the Veterinary Reimbursement Request Form as “donated” and submit to the address above, or by email to [email protected].

Questions regarding the process or how to submit a reimbursement? Email [email protected]

Need help creating a PDF from a photo taken on your cellphone or tablet?
You can Convert Photos to PDF and Merge/Combine PDF files for free on your phone using online tools from Adobe Acrobat!

There are other ways to do this, too:

• iPhone users can also convert photos to PDF in the Notes app
• Some Android phones have an option to print to PDF in the Gallery/Photos app
• The App Store and Google Play have many free apps you can download to convert photos to PDFs